If you have a complaint about an MLS User regarding the MLS rules & Regulations of RC-MLS, and it isn’t something that can be filed anonymously within the software system, you may file a written complaint using the system outlined below.
When a complaint is received, it is reviewed by staff, logged into the CPS (complaint processing system) and an investigation of the alleged violation intiaited.
In cases where there is photographic evidence submitted, the complaint is automatically forwarded to the Respondent with the appropriate fine according to the MLS Rules & Regulations.
In cases requiring a response from the alleged violator, the complaint is forwarded to the respondent, requesting a written response within 15 days, submitting any evidence in defense of allegations. Both the complaint and the response will then be forwarded to the MLS Board of DIrectors for a confidential hearing. Most of these cases do not require attendance by either the Complainant or the Respondent. However, should testimony be required, the parties will be notified of the hearing date, and requested to attend.
Final dIsposition of the matter is done within an Executive Session and the decision forwarded to the respondent. All decisions are final.